Fire & Water Restoration Answering Service

Be the First Restoration Company to Answer When Disaster Strikes

Disaster calls come at 2 AM. The company that picks up gets the job — and jobs run $15,000 or more.

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The Problem

Every missed call is a lost customer

Disasters Don't Follow Business Hours

A burst pipe at midnight, a kitchen fire on Sunday morning — these calls come when your office is closed. Voicemail at 2 AM means a competitor gets the dispatch.

Insurance Adjusters Call Multiple Vendors

When an adjuster has a loss to assign, they call their list and book the first available vendor. Slow or missed responses move you down the rotation.

Mitigation Has a Clock

Mold growth starts within 24–48 hours. Homeowners know this — they don't wait for a callback. They call until someone answers.

The Math

Miss just 2 disaster calls per week at a 60% close rate and $15,000 average job, and you lose $936,000 in annual revenue.

$15,000

Average fire/water restoration job value

48 hrs

Window before secondary damage (mold) begins

24/7

Live answering for disaster calls at any hour

How It Works

Up and running in three steps

STEP 01

We answer every call

When you're busy or closed, calls route to AnswerFlow. Every customer gets a live, professional receptionist who answers with your business name.

STEP 02

We follow your script

We use your custom call script — tailored for fire & water restoration — to capture the right information, answer common questions, and schedule appointments.

STEP 03

You never miss a lead

Call summaries are delivered in real time. Urgent calls are escalated immediately per your instructions. You focus on your work — we handle your phone.

Everything fire & water restoration need from a receptionist

24/7 live intake for water, fire, smoke, and mold emergencies
Custom scripts capturing loss type, severity, and insurance carrier
Warm transfer to on-call project manager for large losses
Insurance adjuster call handling and scheduling
After-hours and weekend emergency intake
Bilingual intake options for Spanish-speaking homeowners

Pricing

Simple, flat-rate plans

No per-minute fees. No surprise charges. Just a live voice for your customers.

Essential

$299/mo

Ideal for smaller fire & water restoration

  • 150 calls/month
  • M–F business hours
  • Custom fire & water restoration call script
  • No contracts
Essential — Start Free Trial
Most Popular

Professional

$499/mo

Ideal for fire & water restoration needing 24/7 coverage

  • 300 calls/month
  • 24/7 coverage
  • Emergency escalation routing
  • Priority onboarding
Professional — Start Free Trial

Not sure which plan fits? Compare plans →

Ready to stop losing fire & water restoration calls to voicemail?

Every missed call is a customer who went to your competitor. AnswerFlow keeps a live voice on the line 24/7 — without adding headcount. Try it free, no contracts required.

No credit card required · Cancel anytime · Setup in 24 hours