A Potential Client Called Your Firm. Did Anyone Answer?
Legal clients don't wait — when someone needs an attorney, they call until someone picks up, and that someone becomes their lawyer.
No contracts. Custom intake script included. Live in 24 hours.
“We were missing 30% of new-client inquiries after 5 PM. AnswerFlow fixed that in the first week.”
— Managing Partner, Personal Injury Firm
The Problem
Every missed call is a case that walked out the door
Legal clients call in moments of crisis — and won't wait.
Someone just received a demand letter. They were in a car accident an hour ago. Their landlord served them with eviction papers this morning. These callers are not browsing — they're deciding right now. If your firm doesn't answer, they call the next attorney on the list. You don't get a second chance at a client who's already shaken.
Missed calls during court, depositions, and client meetings are inevitable — and costly.
Attorneys can't be available every hour of the day, but prospective clients don't know or care about your schedule. The hours you spend in court or depositions are the same hours your phone goes unanswered. A competitor who picks up gets the case.
After-hours inquiries are your highest-intent leads.
People who call a law firm at 9 PM on a Sunday aren't casually browsing — they have a problem that can't wait until Monday. Sending them to voicemail signals exactly the opposite of what a client wants in an attorney: responsiveness and reliability.
How AnswerFlow Helps
Built for law firms
Intake screening built to your practice area
AnswerFlow receptionists follow your intake script: capturing the caller's name, contact info, case type, and urgency level — before the call ever reaches you or your paralegal. Personal injury, family law, criminal defense, real estate — each has its own intake flow. We learn yours.
Conflict check support and message routing
For firms that need it, AnswerFlow can collect the opposing-party name before scheduling a consultation, flagging it for a conflict review before committing the attorney's time. Routine scheduling requests, billing questions, and existing-client calls are each routed by your rules.
24/7 live coverage — no voicemail, no auto-attendants
The Professional Plan provides around-the-clock live coverage. Prospective clients hear a real voice at 8 PM on a Friday. That alone separates your firm from 80% of competitors. Urgent calls — arrests, accidents, time-sensitive matters — can be escalated to the on-call attorney per your protocol.
The Math
The average personal injury case generates $8,000–$25,000 in attorney fees — a single new client more than pays for a year of AnswerFlow.
How It Works
Up and running in three steps
We build your intake script
Practice areas, conflict-check fields, urgency criteria, escalation rules — your custom script is ready before your first call.
Calls route to AnswerFlow
When you're in court, in a meeting, after hours, or on weekends — calls come to us. Prospective clients hear a live voice, not voicemail.
You receive a written message summary
Immediately after each call. Urgent or time-sensitive calls reach you per your on-call instructions — never missed, never delayed.
Everything your firm needs
Learn More
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Pricing
Simple, flat-rate plans
No per-minute fees. No surprise charges. Just live intake for your firm.
Essential
Ideal for solo and small-firm attorneys
- 150 calls/month
- M–F business hours
- Custom intake script
- No contracts
Professional
Ideal for mid-size firms and high-volume practice areas
- 300 calls/month
- 24/7 coverage
- Bilingual receptionists
- Priority onboarding
Not sure which plan fits? Compare plans →
Start Your Free Trial
Every unanswered call is a case that walked to another firm. AnswerFlow keeps that from happening — without adding headcount. Try it free, no contracts required.
No contracts · Custom intake script included · Live in 24 hours